Cancel or pause, no tricks.

You stay in control of your Kleym subscription. You can cancel at any time, with no hidden fees. Prices are shown excluding VAT; applicable taxes are added at billing. No last-minute discount offers, no forced retention: the process is clear and honest.

The 7-day trial requires no card and no commitment, and is available once per account. Nothing is charged during the trial. If you subscribe during the trial, your card is saved and billing starts automatically when the trial ends. Otherwise, your account simply returns to the free Discovery plan: nothing is deleted.

You can cancel your subscription at any time:

• from your Billing area in the app;
• or by writing to support@kleym.app from the email address linked to your account.

Cancellation takes effect at the end of the period already paid. You keep access to your plan's features until that date. The period already started is not refunded (see section 5).

After the subscription ends, your account returns to the Discovery plan: no data is deleted. Brands over the free limit are paused (the oldest stay tracked, the others are no longer monitored but remain viewable) and adding new videos is blocked over the limit. Everything becomes active again if you subscribe again.

On quarterly and yearly subscriptions, you can request a temporary pause (1 to 2 months) instead of cancelling, by writing to support@kleym.app from the email address linked to your account. Pausing is not automatic: each request is reviewed individually. If granted, the end date of your subscription is pushed back by the same amount. A pause is not a refund: it defers the remaining value of your subscription.

Since subscriptions are billed in advance and the service is available immediately, periods already started are not refunded. In particular:

• cancelling mid-cycle does not entitle you to a prorated refund;
• removing an extra brand pack takes effect at the end of the current cycle, with no refund for the period already started.

As an exception, a refund may be considered in good faith in the event of double billing, a charging error attributable to Kleym, or major and prolonged unavailability of the service. Send any request to support@kleym.app.

If a charge fails, your access is maintained during a 7-day grace period while further attempts are made. If payment is still outstanding after that period, access to paid features is suspended and the account returns to the Discovery plan, with no data deleted.

You can change plan or billing cycle at any time from your Billing area. If the new option costs more, the change applies straight away and the difference is prorated. If it costs less, the change is scheduled for the end of the period already paid: you keep your current benefits until then, nothing is refunded, and you can cancel the scheduled change as long as it has not taken effect.

A question about your billing, a cancellation or a refund? Write to support@kleym.app. We answer clearly, and we won't try to hold you back.